Your Consent

Please be advised that this Privacy Policy constitutes an agreement between you and Aremedis when you utilize our online services.  Some of our online services may have separate or additional terms of use which will apply in addition to this Privacy Policy, and you are encouraged to review such supplemental terms of use. Your ongoing use of our online services confirms your acknowledgement and acceptance of the conditions contained in this Privacy Policy and any supplemental terms of use, and your express consent to collect, use, and disclose your information in accordance with applicable law. Please note, our privacy practices are subject to the laws of the places in which we operate; as such, you may see additional region-specific terms that apply only to customers located in those geographic regions, as may be required by applicable laws.

Information That We Collect

We may collect personal and private information from and about you in several ways. Personal and private information means individual identifiable information such as your name, email address, and demographic information if you choose to complete an online form. We leverage various tools, components, and features (as described below), in accordance with applicable law, to collect personal information to conduct our business operations, including understanding our users, maintaining and optimizing our online services, and customizing your user experience. Most of the information we collect, use, and disclose through use of our online services is PII (Personal Identifiable Information) and PHI (Personal Health Information).  How you interact with Aremedis online service will generally determine the type and amount of personal information we collect. For other features, such as use of our secure portal, we may need to verify your identity through a login process and collect sufficient personal information to provide a response or administer the service requested. What follows below are further details regarding the personal and private information we collect, use, and disclose for our business purposes.

• Online Forms

Aremedis may offer online inquiry forms on our website for account questions or to learn more about our products and services. The personal and private information we collect on inquiry forms generally includes your name, address, phone number, email address, and the details of your inquiry. By submitting personal and private information, you grant Aremedis the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website. We may use such information to review and respond to your request or communication or use contracted service providers to do that for us.

• Secure Portals

Aremedis has established secure portals for use by our customers and business partners. When secure portals are accessed, we collect certain personal and private information, such as user ID and password, IP address, click streams, and related medical data. Communications sent by users through these secure portals may also be recorded in transaction logs to monitor content, compliance with applicable law and regulations, or functionality of the services.

• Cookies

A cookie is a small text file that is stored on a computer or other internet-connected device when it accesses a digital resource. Cookies can capture user information such as IP address, internet browser and operating system type, the date and time of a digital interaction, session information such as page response times, your search history, saved preferences and password information (if a user elects to have a website remember this information), information about the referring URL, and click stream to and through and from our online services. We may use third-party cookies (ones we do not create or configure), in accordance with the requirements of applicable law, to help assess our user base, understand a user’s digital journey from external sources to our online services, and optimize our offerings in the market. Cookies employed on our online services include the following types:

• Strictly necessary: cookies which enable various underlying resource features and functionalities such as authenticating users.
• Functional: cookies which support enhanced browsing experience and personalization.
• Performance/Analytics: cookies which help us evaluate the effectiveness of digital resources, understand user patterns, and measure errors.

Most internet browser settings can be modified by users to attempt to block cookies (e.g., choosing a “do not track” or “global privacy control” setting). Also, you should be aware that blocking cookies could prevent a particular online service or certain features from fully functioning. We are not responsible for and make no representations or claims regarding the effectiveness of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted-out, you will need to opt-out again to reaffirm your selections.

• Third-Party Widgets

Users may encounter third-party widgets on our online services. These widgets (icons) are owned and controlled by third parties and not by Aremedis. These widgets are provided out of convenience only, and do not reflect an affiliation with or endorsement of the third-party company. If a user clicks a widget, he/she will be redirected to the landing page of that third-party company, and any data collection, use, and disclosure activities will be subject to that third party’s privacy standards (and not this Privacy Policy). When you click a third-party widget and leave our site, Aremedis makes no representations or warranties regarding third-party platforms or components, their content, data management, or security. To be an informed consumer, you should review the privacy standards of the applicable third parties.

• Redirecting Hyperlinks and Embedded Third-Party Media

Our online services may contain redirecting hyperlinks or embedded third-party media content, as applicable.  This third-party content is not managed or configured by Aremedis, which means we do not control any code which may be linked to this content by the media host, and we do not control any data collection which might occur as a result of such code. By viewing any embedded third-party media content on our online services, as applicable, users acknowledge, accept, and expressly consent to any associated data collection, use, and disclosure which might occur between Aremedis and the media host.

Links to External Websites

Third parties include non-affiliated companies whose platforms or components we may employ or present to our users, but whose data collection and usage activities we do not control, and which are not governed by this Privacy Policy (e.g., third-party widgets referenced above). For example, we may utilize a third-party vendor to host certain advertisements.  When you click on the advertisement, you are re-directed from our site to the platform of the advertiser.  The advertiser’s host’s data collection and usage activities will govern your interaction with that third-party site and content. Third parties can also refer to other types of entities or bodies that we do not have a contractual or commercial relationship with, but that we share data with as permitted or required by law (e.g., government oversight agencies). Aremedis does not disclose personal and private information collected through its online services to third parties except as set forth in this Privacy Policy, or as permitted or required by law. At times, personal and private information may be disclosed to a third party if there is a specific legal basis, if there is a need to complete a transaction requested by the user, or if necessary for providing a service to the user.

Use of Your Information

Aremedis may use the information collected through our online services for the specified purposes stated in Section 1 above. Additional uses include:

• Provide product, program, and service updates, event notices, and announcements of interest.
• Provide notices about your subscription, including expiration and renewal notices.
• Carry out our obligations and enforce our rights arising from any contracts entered between you and our company, including for billing and collection.
• Update and maintain information about users.
• Monitor the effectiveness of our online services and features.
• Ensure our digital resources function as intended and meet our users’ expectations.
• Provide notification of any changes to our website or any products or services we offer.
• Help us authenticate you as an authorized user and unique individual.
• Evaluate your individual experience across our digital properties and help us assess and optimize our products, programs, services, and digital offerings.
• Carry out our marketing, advertising, and general commercial business purposes. We may with your consent, also use your personal and private information to provide you with access to information about additional products, programs, and services offered or our business partners. You may remove yourself from certain communication channels or programs at any time -- just follow the opt-out instructions included in those communications.
• In any other way we may describe when you provide the information.

Disclosure To Comply with Laws and Respond to Legal Requests

Aremedis may disclose your personal information to courts, law enforcement, governmental oversight agencies, and other appropriate regulatory bodies as permitted or required by applicable law, or if such disclosure is reasonably necessary to:

• Comply with legal obligations.
• Comply with legal process and to respond to claims asserted against Aremedis.
• Respond to verified requests in relation to a criminal investigation or alleged or suspected illegal activity, or any other activity that may expose our medical practice or any of our users to legal liability.
• Enforce and administer this Privacy Policy or any applicable terms of use.
• Protect the rights of Aremedis, its employees, customers, business partners, or the public.

Right to Access Your Data

You have the right to access your personal and private health information to:

• Review your information and correct any incorrect information.  You may view your personal information by logging into your account portal and visiting your account profile.  If you are unable to access your information or refused access to your information without any lawful reason, please contact our Data Protection Officer, Dr. Kamilah Spencer at care@aremedis.com.
• Request deletion of your data upon request.
• Request to stop processing your data.
• Receive a copy of your data.

How We Protect Your Data

We protect your data on our secure servers behind firewalls.  Any payment transaction and your personal and private information will be encrypted using SSL technology.  In the unfortunate event of a data breach, we will notify the Grenada Information Commission or any other proper legal authorities within 72 hours of the breach.  In addition, we will notify you of any breach within 24 hours.  

However, we cannot protect personal and private information that you share with anyone. You are responsible for keeping all passwords confidential.  We encourage you not to share your password with others.

Data Retention

We only retain your data to provide medical services. If you terminate our services and request deletion of your data, we will permanently destroy or delete your data.  

Applicable Laws

This Privacy Policy is in compliance with Grenada’s Data Protection Act (the GDPA) and the European Union’s General Data Protection Regulation (GDPR). In addition, we are in compliance with the Children’s Online Privacy Protection Act (COPPA).  Our online services are not generally intended for, nor made available to, children under the age of 13, and we typically do not make attempts to collect, use, or disclose information from children under the age of 13, unless otherwise permitted or required by applicable law. In addition, children under the age of 18 should not provide any private and personal information to our practice or on our website without express parental consent.  We do not knowingly collect personal and private information from children under the age of 18.  If we discover we have collected or received personal and private information from a child under the age of 18 without parental consent, we will delete the information and disable any related accounts.  If you believe we may have any information about your child under the age of 18, please contact our Data Protection Officer, Dr. Kamilah Spencer at care@aremedis.com.

Changes To This Digital Privacy Policy and Questions

Aremedis reserves the right to change, modify, or update this Privacy Policy at any time and for any reason.  Aremedis will promptly post such changes, modifications, or updates to its online services accordingly. We will also notify you of any changes to this Privacy Policy or how we treat your information.  We will notify you by the email address you provided in your account portal.  Please review this Privacy Policy periodically to keep informed of any changes. Users are reminded that continued use of our online services confirms i) your acknowledgement and acceptance of the conditions contained in this Privacy Policy, and ii) your express consent to collect, use, and disclose your information in accordance with applicable law.

Contact Information

If you have any questions or comments about this Privacy Policy, please contact our Data Protection Officer, Kamilah Spencer at care@aremedis.com.

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